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A little help, whenever you need it

Frequently asked
questions.

Find answers about your order, payment, video downloads and the streaming site. Select a question to see the answer.

Payment & orders

How do I pay for my videos?
You can pay by credit card or with your PayPal account.
How do cart discounts work?
Discounts apply automatically to your entire cart, based on the total before discount: $25 or more: 10% off $34 or more: 15% off $42 or more: 20% off $50 or more: 25% off Only the highest applicable discount is applied. Discounts are not cumulative.

Your download links

Where can I find my download links?
We will send them to your email once your payment is verified. This usually takes just a few seconds.
What should I do if I have not received my email?
If we were unable to send your email, or if you have not received it, please contact us. We will send you another email or work out another solution.

Downloads & playback

My antivirus prevents me from downloading my videos. What should I do?
Please contact us. We will send you the videos via WeTransfer.
What should I do if my download does not work?
Please try downloading it again. If it does not work, please contact us.
What should I do if my video does not play?
The format is compatible with most players. Please try downloading the video again. If the file is corrupted, we will replace it and give you a free download as compensation.

About the streaming site

How does it work ?
Upon payment, your email will be credited with the time you purchased. Then you go to the streaming site and enter your email. It unlocks the access to the videos. You can click on a video and watch it. Your remaining time will be displayed each time you change the video or refresh the page.

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